Returns & Exchanges

At Prime Essentials LLC, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Return Policy

• Returns are accepted within 30 days of receipt.
• Items must be unused, in their original packaging, and in sellable condition.
• Clearance, final sale, and customized products are non-returnable.

Initiating a Return
To start a return, email us at support@primeessentialsllcstore.com with your order number and reason for the return. Once approved, you’ll receive instructions for sending the item back.

Refund Process

• Refunds are issued to the original payment method within 5-7 business days after the returned item is inspected and approved.
• Original shipping charges are non-refundable unless the return is due to a fulfillment error on our end.

Exchange Policy
Exchanges are allowed for defective or incorrect items. Please email us with details and photos, and we’ll arrange for a replacement at no additional cost.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately at support@primeessentialsllcstore.com. Provide photos and your order number so we can resolve the issue quickly.

Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:

• Personal care products
• Perishable goods
• Clearance items

We appreciate your understanding and cooperation in adhering to these policies.